Shipping Policy

WHAT IS YOUR SHIPPING POLICY?

All of our orders are shipped at a flat rate of $6.90 within the USA via standard USPS shipping. Orders of $100 or more are shipped for free within the USA via UPS ground or USPS priority shipping. Once your order is placed, please allow 1-2 business days for us to pack and get your order ready. After that, standard shipping takes 2- 6 business days. 

DO YOU OFFER SHIPPING WORLDWIDE?

Our website calculates worldwide shipping rates based on the weight of your order and location of delivery. Once you enter your international address at checkout, different international shipping providers and time frames for delivery will become available for you to choose.

Please note that International sales are FINAL and import duties and VAT charges may apply for deliveries outside of the United States and are the responsibility of the customer. We have no control over these charges and cannot calculate what they might be as customs policies differ widely. The customer is responsible for all import duties/customs charges/taxes. Though lost packages are very unusual, refunds are not provided, so purchase at your own risk! All prices are in US dollars.

INTERNATIONAL ORDERS:

International orders are eligible for RETURNS only. Customers are responsible for shipping back via courier of choice. We cannot provide you a pre-paid shipping label at this time. Note: the initial shipping cost will not be returned on your refund, as it has already been used to ship to your door.

PRE-ORDERS:

If your order includes both IN-STOCK & PRE-ORDER items, please note that in-stock items will be shipped together along with the pre-order item once it becomes available. If you need your IN-STOCK item to be shipped first, please make separate orders for your items. Also note pre-order items are expected to ship by the date written on the notice in the listing... However delays may happen! Allow one or 2 days from the day written on the notice for the item to ship. 

IS MY PACKAGE INSURED?

Please note that once a package is marked as 'Delivered', ExtraOne Shoes will not be held responsible for replacing if stolen, missing or accidentally shipped to an old or invalid address provided by the customer.